IRS seeks new enterprise file storage system

Photography by Phillip Rubino/Getty

As part of the agency’s ongoing modernization efforts, it issued a request for information for a new enterprise file storage system

The Internal Revenue Service is looking to modernize its enterprise file storage system, according to a request for information published on Monday. 

The IRS seeks a managed service solution to replace its current EFS platform. 

The IRS EFS solution improves and provides additional capabilities to the IRS Enterprise Electronic Fax system, which allows “the processing, storage and retrieval of document images that have been captured utilizing EEFax.” EFS and EEFax jointly provide an automated and paperless storage solution. “EFS also includes the capability to fax to and from a workflow system that provides routing, viewing, indexing, storing, retrieving, archiving, and querying EEFax images in a secure document image repository,” the RFI states. 

The new EFS solution would be an enterprise content management platform that integrates with EEFax and other IRS systems. The workflow system and EFS repository must be able to work independently and have a configurable set of monitors and security alerts to notify IRS service management infrastructure of issues using standard industry security management protocols. 

The new EFS system should “protect against unauthorized access to systems and data to include those measures necessary to detect, document and counter such threats and incidents.” It must also reduce the risk of authorized users being denied services and unauthorized users being given services, while detecting, documenting and countering these threats. 

Additionally, the new EFS solution must:

  • Be Federal Risk and Authorization Management Program, or FedRAMP, authorized on a moderate or high Federal Information Processing Standards, or FIPS, 199 level or to be used within the current IRS environment or current cloud solution. 
  • Process, store and give the IRS the ability to retrieve documents.
  • Organize and index faxes by workflow type.
  • Reject faxes—such as spam faxes—and not allow them to be stored, while noting why the fax was rejected.
  • Extend the retention period for a fax image file by permission or role.
  • Offer customizable reporting—manually or automatically—as requested.
  • Have 99.999% uptime within a geo-redundant, load-balanced environment.
  • Encrypt incoming and outgoing data.
  • Create a network file share to receive incoming EEFaxes for the EFS repository.
  • Process up to 75 million EFS repository files per week with up to 30 pages per file.
  • Perform optical character recognition, which can be done using third party software. 

The new EFS system should also be able to record audit trails throughout the lifecycle—from when it is received by EEFax to EFS solution, storage in the EFS repository and deletion from the repository.

The new EFS should also be accessible to persons with disabilities in compliance with Section 508 of the Rehabilitation Act of 1973.

The request comes in light of the IRS’s agency-wide mandate to modernize its IT systems and build critical infrastructure necessary for the U.S. tax system. In 2019, the IRS released its modernization plan.

The IRS seeks submissions for technical capabilities. For example, the IRS asks for information regarding:

  • The company’s experience providing computation software products for large, complex and diverse work.
  • An estimate of the time needed to design, develop, test and deploy the proposed solution.
  • If this is proprietary or commercial off the shelf that could be tailored.
  • Solution features that show its flexibility and ability to handle the requirements. 
  • Features that have the ability to interface with legacy or custom and COTS systems, such as PegaSystems.

Responses to the request are due on Nov. 7. 

X
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. Learn More / Do Not Sell My Personal Information
Accept Cookies
X
Cookie Preferences Cookie List

Do Not Sell My Personal Information

When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.

Allow All Cookies

Manage Consent Preferences

Strictly Necessary Cookies - Always Active

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data, Targeting & Social Media Cookies

Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link

If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.

Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.

Save Settings
Cookie Preferences Cookie List

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Functional Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Performance Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Social Media Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Targeting Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.