Cognosante bid wins $583M Military OneSource support contract
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By
Ross Wilkers
Accenture's U.S. federal subsidiary has acquired Cognosante and is poised to take over the operation of a round-the-clock resource directly tied to military life.
A proposal from Cognosante has won a potential five-year, $582.9 million contract to help the Defense Department run a program for connecting service members and their families with resources on handling military life.
Awarded on Friday, the contract to support Military OneSource has an initial one-year base period and up to four option years. The number of bidders was not known as of this story's publication.
Military OneSource facilitates round-the-clock access to information, resources and counseling support through the internet, telephone, email, artificial intelligence chatbots and other communication channels.
The General Services Administration ran the procurement on behalf of DOD, which operates the program for approximately 4.7 million people in total.
Accenture's U.S. federal subsidiary acquired Cognosante in May and is integrating the latter's 1,500 team members into a new federal health portfolio. Bids for the Military OneSource contract were due in October 2023.
Some of the new contract's task areas will include program management, call center operations and support, information technology operations management, counseling, coaching, and strategic outreach.