Although GSA said its new System for Award Management system is ready, users were still experiencing trouble.
Maybe the General Services Administration spoke too soon.
After having to take its new System for Award Management site offline just days after its launch to address performance issues, GSA said Aug. 6 that the site was fixed. According to comments left by FCW readers, that might have been a premature assessment.
Two FCW reporters tried the site and found that the home page appeared to be fine. However, some readers trying to access and use SAM's data appeared to still be experiencing trouble as of Aug. 7.
"Just tried the system again this morning. Still NO JOY," wrote one reader Aug. 7. "Can't believe IBM and GSA can't get this site to work. System doesn't like my password. Go through reset password process and it won't accept the change. Hit 'save' and nothing happens. On hold with tech support again. Wonder how long that will take."
"I have not been able to get a stable connection to this system since it went live," wrote another reader Aug. 7. "Half of the data does not display with Internet Explorer and links do not work. Firefox works better when you can connect, but still is not consistent."
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