Five capture $480M VA services contract
By
Nick Wakeman
Companies will now compete to help VA improve communications with veterans.
EDITOR'S NOTE: This story was corrected to add a fifth winner of the contract.
Five companies have won parts of a $480 million Veterans Affairs contract to provide IT services.
The companies will compete for task orders under the Veterans Relationship Management IT Solutions and Support Services contract, according to a VA announcement on FedBizOpps.
The contract is a multiple-award, task-order contract.
The winners are:
- Hewlett-Packard Enterprise Services
- SRA International
- Insignia Technology Services
- VetsAmerica Business Consulting Inc.
- Veterans Enterprise Technology Solutions Inc.
In its solicitation, VA said it would use the contract to improve communications between VA and veterans, no matter what technology they are using to reach the agency. This includes phone, web, e-mail and social media.
The contract has several “work streams” as VA calls them: voice access modernization, customer relationship management, unified desktop, Web/self service, knowledge management, and member and integration services.