Federal government CRM spending to reach $500 Million

The U.S. federal government will increase its spending on customer relationship management systems and services at a compound annual growth rate of 17.5 percent between 2001 and 2006, according to a market research report.

D.C. joins ranks of e-filers

Accenture has installed an online tax solution that will allow District of Columbia residents to file their city taxes themselves.

GSA searches for a new FirstGov engine

The General Services Administration released a request for proposals for a new search engine for the database portal.

NYPD to expand crime mapping capabilities

MapInfo Corp. was picked by the New York City Police Department to provide its MapInfo MapXtreme mapping technology for its agencywide, intranet-based crime analysis system.

Uncle Sam Wants You ... For $1.5B HR System

Wanted: Major integrator to build world's largest payroll personnel system. Requirements: Experience in PeopleSoft solutions and knowledge of Defense Department personnel systems.

Virtualization: The Latest Word in Storage Area Networks ... Or Is It?

When the storage area network first came onto the scene, its proponents promised that managing storage would be faster, simpler, easier and less resource-intensive. But many industry observers say the technology hasn't always lived up to its promise. Virtualization ? the next step toward automated data storage ? has finally arrived, and not surprisingly, its proponents are beginning to make their own lofty promises.

Request for Proposals on Defense Personnel System Pushed Back

The Navy is delaying the RFP by about a month, citing the need to make changes in its acquisition strategy.

Virtualization

When the storage area network first came onto the scene, its proponents promised that managing storage would be faster, simpler, easier and less resource-intensive.

Governments Embrace Idea of CRM, But Not Reality

A new global study says government executives have a long way to go in making customer relationship management a reality.

NMCI to Shore Up Cyberdefenses

The Navy-Marine Corps Intranet project will go a long way toward closing security gaps now plaguing Navy systems.

Army Launches Online Info Portal

The Army has launched a new Intranet portal that will direct personalized information to all personnel.

Public Safety Agencies Fortify Communications After Attacks

Local public safety agencies are relying on companies to help them maintain uninterrupted communications. In the aftermath of the Sept. 11 attacks, these agencies are re-examining their communications architecture and policies, especially with an eye toward responding to future disasters. In the near term, public safety agencies will be looking for a massive influx of emergency communications equipment, such as radios and mobile computing devices, said Ray Lehr of TRW Inc.

Council Fights Terrorism With Technology

The Homeland Security Council wants recommendations from the nation's top technology, intelligence and justice agencies for using advanced technology to prevent terrorists from entering the United States.

Combat Ready: GIS Prepares for the Battlefield

In the war on terrorism, American special forces hunt an elusive enemy through terrain characterized more by boulders and caves than well-marked roads or developed infrastructure.

ITS America Establishes Homeland Security Task Force

The Intelligent Transportation Society of America has formed a Homeland Security Task Force to assess how advanced technologies may protect the country's roads and highways.

Seagate Nets $21M for Storage Research

Seagate Technology Inc. has won a grant from National Institute of Standards and Technology to develop a new storage technology called heat-assisted magnetic recording.

New Urgency for Disaster Recovery

September's terrorist attacks on New York and Washington have forever changed the way organizations plan disaster recovery for their computer systems.

Surveys: Americans Favor Biometrics for Security

Two surveys say 82 percent of Americans are willing to have their fingerprints scanned for increased airport security, and 86 percent favor facial-recognition technology to scan for suspected terrorists.

Decision Support Systems

As federal agencies try to wrap their arms around the myriad data generated by government information systems, many are turning to decision support systems that gather data from across the enterprise to give a holistic view of an organization.

CHANNEL NEWS

Analytic software provider Informatica Corp., Palo Alto, Calif., is providing the U.S. Geological Survey with a data integration platform to extract and integrate data on water resources analysis.