FBI pulls back call center award to ECS Federal

Gettyimages.com/Weiquan Lin

The law enforcement agency will rethink its decision and didn't take long to determine it would do so.

Well, that didn’t take long.

General Dynamics IT filed a protest at the end of April and by mid-May, the FBI agreed there were some issues with its decision to award ECS Federal a $45.4 million call center services contract.

The FBI pulled back the award so quickly that it never filed a response with the Government Accountability Office. Responses are due 30 days after a protest is filed, and the FBI pulled the award on May 18.

The agency will reassess its evaluation and make a new award decision.

GDIT is the incumbent on the contract, which provides around the clock support at the FBI's Enterprise Operations Center.

The center handles between 1,200 and 2,000 calls a day. The contract is valued at $45.4 million.

The contract was awarded under the GSA Schedule and has three tiers of services -- service desk support, network operations, systems and applications and a solver group.

Problems that can't be resolved quickly go to the solver group.