FEMA turns to General Dynamics IT for post-Florence call center support

The Federal Emergency Management Agency is turning to General Dynamics’ IT services business for call center support on short notice in the wake of Hurricane Florence -- almost a carbon copy of when FEMA asked CSRA for the same type of help last year.

FEMA on Sept. 16 awarded a potential six-month, $263.5 million task order to GDIT for 2,000 temporary call agents in support of the response to Florence, according to a FEMA award notice. The contract has an initial two-month, $87.8 million base term that reflects its short-term nature given how recently Florence battered the Carolinas and the fluid situation.

GDIT officials declined WT’s request for comment.

In the wake of Hurricane Harvey’s Gulf Coast landfall last year, FEMA awarded CSRA a potential $95 million task order for call center services out of its Bossier City, Louisiana hub. CSRA -- which GD acquired in April -- was tasked to hire 1,500 call agents for that order that covered work for up to five months.

FEMA issued the Florence call center order against the General Services Administration’s Connections 2 contract vehicle for telecommunications network infrastructure.

About the Author

Ross Wilkers is a senior staff writer for Washington Technology. He can be reached at Follow him on Twitter: @rosswilkers. Also find and connect with him on LinkedIn.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here


  • VIDEO: Explore the 2019 M&A Trends

    Editor Nick Wakeman interviews Kevin DeSanto of the investment bank KippsDeSanto about the highlights of their annual M&A survey and trends driving acquisitions in the federal space. Read More


    In our latest Project 38 Podcast, editor Nick Wakeman and senior staff writer Ross Wilkers discuss the major news events so far in 2019 and what major trends are on the horizon. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.