CenturyLink lands GSA Federal Acquisition Service VoIP contract

FAS seeks to handle 800,000 calls per year

CenturyLink has won a potential five-year, $6 million contract to implement a new contact center and call system for the General Service Administration’s Federal Acquisition Service.

GSA awarded the contract through its IT Schedule 70 vehicle and the first base year is worth $1.3 million. Another four one-year options would extend the contract to its full ceiling value.

FAS tasked CenturyLink to install the hosted contact center, new interfaces and redundancies for the agency to handle up to 800,000 inbound and outbound calls per year.

CenturyLink came in 34th on Washington Technology’s list of the Top 100 federal government IT contractors in 2016.

About the Author

Ross Wilkers is a senior staff writer for Washington Technology. He can be reached at Follow him on Twitter: @rosswilkers. Also connect with him on LinkedIn.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above.

WT Daily

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.