Hewlett-Packard will upgrade U.S. volunteer support center

HP Enterprise Services will provide customer service innovations

Hewlett-Packard Co. will provide IT services to the Corporation for National and Community Services, a federal agency that promotes volunteerism by Americans, under a five-year, $22.5 million contract announced today.

Under the terms of the award, HP Enterprise Services will provide customer service innovations that will enable the CNCS customer contact center to become the single point of support for all general, technical and policy inquiries.

In turn, the support center will help standardize service quality levels and offer cost-efficient and user-friendly support to CNCS staff, program members, grantees and citizens looking for volunteer opportunities, according to the HP announcement.

The goal is to make CNCS more efficient by avoiding gaps in service, duplication of efforts or loss of valuable customer data while enabling enterprise-wide metric reporting.

The Consolidated Customer Support contract, which falls under the GSA USA Contact vehicle, serves all CNCS volunteer service programs, including AmeriCorps, SeniorCorps and Learn & Serve.

CNCS was established in 1993 to link Americans with opportunities to give back to their communities and their nation. The agency merged two predecessor agencies, ACTION and the Commission on National and Community Service.

In April 2009, President Barack Obama signed the Edward M. Kennedy Serve America Act, which reauthorized and expanded the national service programs administered by CNCS.

Hewlett-Packard Co., of Palo Alto, Calif., ranks No. 12 on Washington Technology’s 2010 Top 100 list of the largest federal government contractors.

About the Author

David Hubler is the former print managing editor for GCN and senior editor for Washington Technology. He is freelance writer living in Annandale, Va.

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