Deloitte: Measuring benefits can help sell e-gov projects

E-government investments are not evaluated often enough for the financial benefits they provide to citizens and businesses, according to a study published Tuesday by the research unit of New York-based Deloitte Consulting.

Most e-government investments are evaluated according to the cost savings they generate for government, not for their benefits to citizens and businesses.

In fact, an Office of Management and Budget official found that a tiny fraction of the hundreds of e-government business cases the agency reviewed this year attempted to include the potential benefits to businesses and citizens, according to Deloitte's research.

Measuring the return on investment for citizens and businesses can secure support for e-gov projects, and also encourage businesses to locate in e-gov-enabled areas, Deloitte executives said.

"By recognizing this ? today's government leaders have a powerful weapon to use in their fight to get strategic technology projects funded," said Greg Pellegrino, Deloitte Consulting's global industry leader for the public sector.

William Eggers, a Deloitte Research director and the author of the study, said e-government could save people and businesses billions of dollars by lessening the effort it takes to obtain a building permit or register a business.

"Because the regulatory environment is often a critical factor in a company's decision on where to locate, e-government therefore can be a powerful tool for enhancing economic competitiveness," Eggers said.

Deloitte executives developed a methodology, called "Citizen Advantage," to calculate the e-gov benefits to citizens and businesses. Citizen Advantage assesses the time and expense of finding, understanding and complying with the rules and regulations that apply to these two groups.

According to the study, IT initiatives can ease compliance activities in five ways:

  • Providing information in one easy-to-access location


  • Simplifying and streamlining reporting requirements


  • Reducing the number of forms


  • Making transactions such as obtaining permits easier


  • Helping businesses understand what regulations apply to them


  • According to Deloitte's research, some e-gov initiatives that create Citizen Advantage are Oregon's one-stop process for building permits, which saved the construction industry $100 million a year, and the Small Business Administration's Business Compliance One Stop Web site, which saves businesses about $526 million a year by helping them with regulatory compliance.

    Reader Comments

    Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

    Please type the letters/numbers you see above

    What is your e-mail address?

    My e-mail address is:

    Do you have a password?

    Forgot your password? Click here
    close

    Trending

    • Dive into our Contract Award database

      In an exclusive for WT Insider members, we are collecting all of the contract awards we cover into a database that you can sort by contractor, agency, value and other parameters. You can also download it into a spreadsheet. Our databases track awards back to 2013. Read More

    • Navigating the trends and issues of 2016 Nick Wakeman

      In our latest WT Insider Report, we pull together our best advice, insights and reporting on the trends and issues that will shape the market in 2016 and beyond. Read More

    contracts DB

    Washington Technology Daily

    Sign up for our newsletter.

    Terms and Privacy Policy consent

    I agree to this site's Privacy Policy.