Maximus forms partnership to offer web-based contact centers
By
Nick Wakeman
Maximus forms a partnership with Genesys to offer a web-based contact center solution that is also FedRAMP certified.
Maximus has formed a partnership with a company that provides cloud-based customer experience and contact center solutions to government agencies.
Reston, Virginia-based Maximus has partnered with Genesys to offer the Maximus Genesys Engagement Platform, which holds a FedRAMP authorization.
The solution will help government agencies meeting federal mandates such as the President’s Management Agenda and OMB Circular No. A-11, the companies said. These mandates require agencies to provide a seamless customer experience that is similar to the private sector.
Both companies want to help agencies in “transitioning contact center infrastructure to the cloud so they can take advantage of the security, scalability and flexibility it offers,” Maximus CEO Bruce Caswell said in a release.
The platform combines Maximus’ offerings with new capabilities from Genesys. It offers what Maximus called am “omnichannel” experience for citizens and puts the focus on end-user outcomes, Caswell said.
The solution integrates calls, emails, chats, messages and social media comments into one conversation.