Lockheed stands up AF call center

A new call center for the Air Force National Capital Region at Bolling Air Force Base, Washington, D.C., was an important step in consolidating the Information Technology services and capabilities across the region, Air Force officials said.

The Air Force's desire to standardize information technology support capabilities in the region was a major impetus for the project. Continuing consolidation of this work is expected to reduce cost and allow for the reassignment of more than 200 military personnel to other regions that have critical staffing needs.

Lockheed Martin's existing IT services contract was expanded last year to include support for the entire Air Force District of Washington. The 10-year, $800 million contract also includes existing Lockheed Martin IT contract work performed for the Air Force Pentagon Communications Agency.

The new work extends the Pentagon services to support a total of 21,000 Air Force users, including those at Bolling, Andrews Air Force Base, Md., and other area locations.

Services provided under the contract include help desk, network control center, workstation, laptop PC and peripheral maintenance. The company also will be responsible for server administration, management of handheld devices, software and hardware integration and technical refresh of all equipment.

Lockheed Martin of Bethesda, Md., ranks No. 1 on Washington Technology's 2007 Top 100 list of the largest federal government prime contractors.