Douglas Shorter

National Reconnaissance Office With his colleagues, Shorter helped implement substantial improvements to the way the National Reconnaissance Office Patriot program operates and manages its critical communications and information systems. By closely working with the customer, he devised ways to improve system continuity, improve property management and inventory oversight, and deploy commercial best practices that led to a more stable and reliable information technology infrastructure. As a result of his work with NRO, Shorter helped the company increase its sales while reducing the cost to the company of the services it delivers. Through close monitoring of the services provided under the contract, he increased the company's performance on average from 84 percent to 90 percent for the program's 28 service-level agreements. He also helped reduce the penalties the company incurs when performance slips.