Biz processes key to savings

July 17, 2003

	State and local government officials say new financial, administrative and technology initiatives provide only modest benefits for cash-strapped governments, and they are calling for more focus on business transformation to drive increased benefits, according to a study.

State and local government officials say new financial, administrative and technology initiatives provide only modest benefits for cash-strapped governments, and they are calling for more focus on business transformation to drive increased benefits, according to a study.

The new study by IBM Corp. of Armonk, N.Y., is based on a double-blind survey conducted by the IBM Institute for Business Value in cooperation with the University of Maryland's Robert H. Smith School of Business. The findings are based on a survey of 400 state and local government managers.

The managers said state and local government should focus on removing organizational, process and technology barriers to achieve more significant payoffs from initiatives.

The managers' rating suggest that government shouldn't abandon initiatives, but should adapt their implementation approaches to resolve some of the key barriers to realizing the benefits possible from these initiatives, according to the report.

View the report online at http://www-1.ibm.com/services/strategy/e_strategy/gov_invest.html. *

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&#009;State and local government officials say new financial, administrative and technology initiatives provide only modest benefits for cash-strapped governments, and they are calling for more focus on business transformation to drive increased benefits, according to a study.

State and local government officials say new financial, administrative and technology initiatives provide only modest benefits for cash-strapped governments, and they are calling for more focus on business transformation to drive increased benefits, according to a study.