Condor Extends VA Call Center Contract

Systems integrator Condor Technology Solutions Inc. of Annapolis, Md. has secured a $4.1 million option to continue operating a nationwide call center for the Department of Veterans Affairs, the company announced July 20.

A critical component to the center is Condor's proprietary request management system, which draws answers from a database for call center personnel and tracks and reports on the nature of the information requested.

The VA service center was put in place to respond to Web and phone health-related inquiries from veterans and their families. Launched in 1996, the Condor-developed center has since handled more than a million inquiries.

"The complex requirements for operating a call center of this size are best met by a company that marries innovative technologies with a strong capability for information collection, analysis and distribution," said Jim Huitt, Condor chief executive officer.

Condor is an electronic business system integrator with focused expertise in call center services, enterprise resource planning, infrastructure and government services. Recent government work includes an estimated $12 million dollar contract for electronic commerce services for the Transportation Department's Transportation Administrative Service Center, awarded September 2000, and ERP consulting services for the Naval Aviation Systems Command, awarded in October 1999.