Unisys Tapped for GSA Customer Management System

By Jennifer Freer, Staff Writer


OCT. 30 ? Unisys Corp. of Blue Bell, Pa., has been selected to develop and install a customer relationship management system under a pilot program for the General Services Administration's Federal Technology Service.


The amount of the contract, which was awarded as a GSA task order, was not disclosed.


The pilot program consists of 65 seats and uses commercial products from Siebel Systems Inc. to support sales and marketing needs of FTS employees. The program will begin in February 2001 and give employees access to customer buying information, customer contact information, opportunity information and market research.


"[The program] will help us build stronger customer relationships that will lead to better and stronger IT and network solutions for federal agencies," said Sandra Bates, FTS commissioner.


FTS and Unisys will use the Siebel Call Center to store customer data, provide a sales analysis and planning, train employees and establish sales performance guidelines.


The FTS Office of Sales and Office of Strategic Planning and Business Development wants to become more familiar with customer objectives and technical requirements through the program. The offices also want to improve customer satisfaction and offer timely, cost-effective commercial technology.