AGILE

Agencies looking at agile methods to improve customer relations

Agencies that interact with civilians are beginning to learn from the private sector and are exploring agile methods of delivering user-centric services.

A big step forward in this direction, FCW reported, is ensuring all participants are able to contribute and collect feedback from customers.

The Centers for Medicare and Medicaid, for example, has expanded their agile methodology in an effort to reduce multi-year procurement periods, including eliminating offices and setting up shared spaces to encourage collaboration.

The Office of Management and Budget also recognizes the utility of agile development, with a top official recognizing that the problem with collecting information about the customer experience is that no one is analyzing and integrating that feedback to make service delivery better.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • POWER TRAINING: How to engage your customers

    Don't miss our Aug. 2 Washington Technology Power Training session on Mastering Stakeholder Engagement, where you'll learned the critical skills you need to more fully connect with your customers and win more business. Read More

  • PROJECT 38 PODCAST

    In our latest Project 38 Podcast, editor Nick Wakeman interviews Tom Romeo, the leader of Maximus Federal about how it has zoomed up the 2019 Top 100. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.