Who's who in the state and local market
Here's a roundup of the leading systems integrators in the state and local information technology market.
Companies with more than $1 billion in state and local revenue
Affiliated Computer Services Inc.
Leadership: Lynn Blodgett, president and chief executive officer
Leader of state and local business: Joseph Doherty, executive vice president and group president of ACS Government Solutions
Total 2008 revenue: $6.16 billion
Web site: www.acs-inc.com
Lines of business: Government health care solutions, government constituent services, government administration and operations, and federal solutions.
Major projects: Medicaid program administration, pharmacy benefits management, electronic health records, human services modernization, eligibility solutions, child support payment processing, electronic benefits transfer, electronic toll collection, photo enforcement programs, traffic violation processing and collections, parking programs, transportation fare collection, mailroom and administrative services, customer care, finance and accounting, intelligent transaction processing, and unclaimed-property services.
Significant state and local achievements in 2008: Innovations include Web-based technology to administer state-funded health care programs and electronic payment card services that offer convenient access to state benefits. The company also introduced government customers to commercial human resource management solutions and best practices, such as pension and benefits administration.
Headquarters: Plano, Texas
Leadership: Joe Eazor, senior vice president and general manager
Leaders of state and local business: Dennis Stolkey, senior vice president of EDS’ U.S. Public Sector; Frank Chechile, vice president of EDS’ state and local government unit (formerly Saber Government Solutions); Barbara Anderson, vice president of EDS’ Global Healthcare Industry Group, with responsibility for U.S. state and local government health care business
Total 2008 revenue: $20.7 billion
Web site: www.eds.com
Lines of business: Health care administration, electronic health records and networks, welfare and benefit eligibility, medical management and informatics, Medicaid fraud detection, election management, motor vehicle administration, tax and revenue management, child support enforcement, child care management, public retirement benefits administration, public safety and justice, unemployment insurance, and IT outsourcing.
Major projects: Medicaid fiscal agent services and Medicaid Management Information System support contracts in 22 states; Medicaid Management Information Systems implemented in Alabama, Connecticut, Florida, Oregon and Wisconsin; applications technology for California Department of Motor Vehicles; tax administration and collections system for Kentucky; modernizing programs and databases into a single application for Ohio’s tax and revenue system; updating and speeding real-time access to Alabama's child care management system; implementing next-generation child support system for South Carolina; providing voter registration, list management and elections management solutions for 13 states; and IT outsourcing and enterprise virtual operations for emergency management for Anaheim, Calif.
Significant state and local achievements in 2008: Successfully implemented and managed voter registration systems, list management and elections management solutions in Colorado, Idaho, Iowa, Maryland, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New York, Oregon, Rhode Island and Wyoming — 40 million voters in the 2008 elections. Nearly one in five U.S. voters registered using EDS’ election software.
Headquarters: Armonk, N.Y.
Leadership: Samuel Palmisano, chairman, president and CEO
Leaders of state and local business: Charles Prow, managing partner of IBM Global Business Services’ Public Sector, and Lisa Mattivi, vice president of IBM Global Business Services’ state and local government team
Total 2008 revenue: $103.6 billion
Web site: www.ibm.com
Lines of business: Hardware, software, research and services, service-oriented architecture, shared-services implementations, business transformation outsourcing, collaboration and infrastructure optimization, and domain expertise in social services, health IT, intelligent transportation, utility grid modernization, public safety and justice, economic development, and revenue management.
Major projects: Louisiana financial system; expansion of projects with New York City Police Department; IT infrastructure outsourcing project for Georgia; significant financial systems implementations for California; an unemployment insurance project for Pennsylvania; and large data center projects for Georgia, Indiana and Texas.
Significant state and local achievements in 2008: IBM continues to help state and local governments create and deploy smarter and more cost-effective infrastructure systems to improve services to the public. The company is using technology to upgrade the country’s roads, electrical grid and health care system to make them more efficient. Innovative projects include simplifying the processing of social services benefits for Indiana’s neediest residents while providing the state with a projected $380 million savings in a 10-year period, deploying an advanced system to help the New York City Fire Department predict and prevent fires, and helping Michigan build a state technology corridor and create high-value jobs.
Companies with $500 million to $1 billion in state and local revenue
Headquarters: Hamilton, Bermuda
Leadership: William Green, chairman and CEO
Leader of state and local business: David Moskovitz, managing director of the company’s Public Service State and Local client group
Total 2008 revenue: $23.4 billion
Web site: www.accenture.com
Lines of business: Health, human services, revenue, technology consulting, enterprise resource management and customer relationship management (CRM).
Major projects: Human services integrated eligibility portal in New York City; integrated eligibility system in California; child support projects in California and Michigan; Medicaid system in Texas; state employee pension system for California; revenue projects in Arizona, Connecticut, Maryland and Nevada; voice-over-IP project in Arizona; enterprise resource planning projects in Connecticut, Kansas, New York City, Ohio and Washington state; e-procurement systems in Florida and North Carolina; and CRM projects in Florida and New York City.
Significant state and local achievements in 2008: Accenture performed strongly in a tough year, winning new contracts in several key states and helping clients such as California and New York City successfully deploy new systems that improve the delivery and transparency of essential public services. The company also made great progress in helping clients reshape back-office operations so they could free money for those services.
Deloitte LLP, U.S. member firm of Deloitte Touche Tohmatsu
Headquarters: New York
Leadership: Barry Salzberg, CEO of Deloitte LLP, and James Quigley, CEO of Deloitte Touche Tohmatsu
Leader of state and local business: Bob Campbell, vice chairman and U.S. state government leader
Total 2008 revenue: $11.0 billion for fiscal year ending May 31, 2008
Web site: www.deloitte.com
Lines of business: Consulting in technology integration, strategy and operations, human capital, enterprise applications, and outsourcing; financial advisory services in business intelligence, analytics and forensics, capital projects, and reorganization; audit and enterprise risk services in internal audit, security and privacy, risk intelligence, control assurance, and taxes, including federal tax advisory services, multistate taxes, global employment and tax management.
Major projects: Enterprise application consulting for the Florida Department of Revenue; technology integration and human capital consulting for the Texas Health and Human Services Commission; auditing work for New York City; strategy and operations, technology integration and enterprise risk services for the Pennsylvania Department of Public Welfare; and technology integration and application management consulting for the California Administrative Office of the Courts.
Significant state and local achievement in 2008: The company grew its state and local practice by more than 20 percent in 2008.
Headquarters: Reston, Va.
Leadership: Richard Montoni, president and CEO
Total 2008 revenue: $745.1 million
State and local revenue: $552.7 million
Web site: www.maximus.com
Lines of business: Health and human services program management, consulting, and technology.
Major projects: Health services (Medicare, Medicaid and the State Children’s Health Insurance Program): California’s Healthy Families program and Health Care Options project, Massachusetts health programs, New York Medicaid Choice program, Texas Medicaid and SCHIP operations, Kansas eligibility services, South Carolina Medicaid enrollment, and British Columbia health services. Human services (workforce services, child support): Wisconsin Works, the Social Security Administration’s Ticket to Work, Australia’s MAXNetWork employment services and Canada’s Themis Family Maintenance Enforcement Program.
Significant state and local achievement in 2008: The Maximus management team divested five business lines to focus on its core health and human services programs. The company plans to focus its resources on serving state and local clients in health and human services.
Northrop Grumman Corp.
Headquarters: Los Angeles
Leadership: Ronald Sugar, chairman and CEO
Leader of state and local business: A search is under way for a president for the Commercial, State and Local Group
Total 2008 revenue: $34 billion
Web site: www.northropgrumman.com
Lines of business: IT outsourcing and infrastructure solutions, public safety, secure wireless networks, and health and human services.
Major projects: Outsourced IT services for San Diego County, Calif., and Indianapolis/Marion County, Ind.; infrastructure support and transformation for Virginia; wireless public safety communications network for New York City; Law Enforcement Information Exchange in partnership with the Naval Criminal Investigative Service; IDENT1, integrated identification services and platform used across the United Kingdom; human services projects in Alabama, Arkansas, Montana, Oklahoma and Rhode Island; and public safety systems installed in seven of the 10 largest U.S. cities.
Significant state and local achievements in 2008: The company’s wireless public safety communications network for New York City achieved initial operational capability and went live. IT initiatives the company has supported have won recognition: The National Association of State Chief Information Officers awarded Virginia and the Virginia Information Technologies Agency’s IT Infrastructure Partnership with Northrop Grumman a Recognition Award for Outstanding Achievement in the Field of IT in State Government, and the Center for Digital Government and the National Association of Counties named San Diego County the No. 1 digital county in the country.
Headquarters: Blue Bell, Pa.
Leadership: J. Edward Coleman, chairman and CEO
Leader of state and local business: Toni Townes-Whitley, vice president and general manager of Global Industries, North America
Total 2008 revenue: $5.2 billion
Web site: www.unisys.com
Lines of business: Justice and public safety, homeland security, human services, tax and revenue, and motor vehicle department solutions.
Major projects: Outsourced services contracts for Chicago, Minneapolis and Pennsylvania; human services projects in California, Michigan and New York; Medicaid support for Idaho, Louisiana, Maine, New Jersey and West Virginia; tax agency projects in California, Massachusetts and Pennsylvania; and justice and law enforcement projects in several cities, counties and states.
Significant state and local achievements in 2008: Contract awards for Medicaid systems in Maine and New Jersey and an outsourcing contract extension in Pennsylvania.
Companies with $300 million to $500 million in state and local revenue
CGI Group Inc.
U.S. headquarters: Fairfax, Va.
Corporate headquarters: Montreal
Leadership: Michael Roach, president and CEO, and Donna Morea, president of CGI’s U.S. and India business
Leader of state and local business: Caroline Rapking, vice president of CGI’s U.S. state and local government industry group
Total 2008 revenue: $3.7 billion
Web site: www.cgi.com
Lines of business: ERP, human services, tax and revenue, collections and recovery, spend management, e-procurement, housing contract administration, environmental regulatory compliance, health care, business processing, and IT outsourcing.
Major projects: ERP software and services for more than 190 state and local organizations, including Kentucky, Los Angeles County, New York City and Wyoming; Statewide Automated Child Welfare Information Systems in nine states, including Florida, Washington and Wisconsin; tax, revenue and collection services in 20 states; spend management, including strategic sourcing, for 20 state and municipal governments; and contract administration services for local housing authorities.
Significant state and local achievement in 2008: The company’s state and local business grew from $400 million in 2007 to $450 million in 2008. The company’s unique built-for-government ERP solution, AMS Advantage, grew to $320 million in bookings for the year.
Companies with $100 million to $300 million in state and local revenue
Headquarters: McLean, Va.
Leadership: Ed Harbach, CEO
Leaders of state and local business: Robin Lineberger, executive vice president of Global Public Services, and Paul Nadeau, senior vice president of the Public Services Solutions Group
Total 2007 revenue: $3.4 billion (Fiscal 2008 figure not available at press time)
Web site: www.bearingpoint.com/SLED
Lines of business: Management consulting, business and technology strategy, systems design and architecture, applications and implementation, network infrastructure, systems integration, and managed services for retirement, unemployment insurance, motor vehicle and driver’s licensing, tax and revenue management, ERP, and higher education.
Major projects: Streamline and upgrade driver’s license, vehicle registration and titling programs in Montana and Texas; retirement administration systems for Kentucky, Louisiana and North Carolina; unemployment insurance systems for Massachusetts and Minnesota; ERP initiatives for North Carolina and South Carolina; and transformation of a mission-critical research enterprise at Yale University.
Significant state and local achievement in 2008: A strategic realignment of resources and lines of business in the past year has let the company bring a renewed focus to state, local and education business and technology challenges, such as the company’s continued support of Minnesota’s unemployment insurance tax system.
Headquarters: Greenwood Village, Colo.
Leadership: Mac Slingerlend, president and CEO
Leader of state and local business: Ed Burns, president and national practice leader of the State Government Solutions group
Total 2008 revenue: $1.2 billion
Web site: www.ciber.com
Lines of business: Health and human services, criminal justice, ERP, transportation, homeland security, finance and administration, environmental protection, labor and workforce management, enterprise architecture, IT security, and K-12 education.
Major projects: ERP implementations in Alabama, Delaware, Florida, Georgia, Hawaii, Maryland, Oklahoma and Pennsylvania; case management systems for the Clark County Social Service Department in Nevada and the district attorney’s office in Bossier and Webster parishes in Louisiana; a fuel tax system for Indiana; a program management office for the Pennsylvania Department of Transportation; retirement system for Virginia; Delaware child support enforcement system; laboratory information management system for Santa Clara County, Calif., crime lab; and a Web-based environmental management system for Connecticut.
Significant state and local achievement in 2008: In partnership with the Pennsylvania Turnpike Commission, the company completed the third and final phase of a $58 million ERP implementation on time and on budget.
Computer Sciences Corp.
Headquarters: Falls Church, Va.
Leadership: Michael Laphen, chairman, president and CEO
Leader of state and local business: James Sheaffer, president of CSC’s North American Public Sector line of business
Total 2008 revenue: $17.3 billion
Web site: www.csc.com
Lines of business: Systems design and integration; IT and business process outsourcing, applications software development, Web and application hosting, mission support, and management consulting
Major projects: Medicaid system for New York state and a statewide intelligent transportation system for Maryland.
Significant state and local achievement in 2008: The company won a $265 million contract from the North Carolina Department of Health and Human Services to replace the state’s Medicaid Management Information System with a new health care administration system that will also manage other state agency health services.
Science Applications International Corp.
Headquarters: San Diego
Leadership: Kenneth Dahlberg, chairman of the board and CEO
Leader of state and local business: Greg Henson, senior vice president and director of business development
Total 2008 revenue: $8.9 billion
Web site: www.saic.com
Lines of business: IT services, criminal justice, health care, data mining and data warehousing, software development, systems integration, and program management.
Major projects: Modernized the Los Angeles Unified School District’s local-area network; assisted the New York State Office of Temporary and Disability Assistance with its Imaging/Enterprise Document Repository; and helped the Superior Court of San Diego County outsource its IT functions.
Significant state and local achievement in 2008: New York City is using the company’s CityTime automated timekeeping system for more than 165,000 employees at more than 80 agencies. CityTime lets employees electronically submit time and attendance data and frees more than 1,000 employees from collecting time cards to fill other city positions. As the prime contractor, SAIC provides system definition, design, development, implementation, services support and maintenance of CityTime.