GAO: DHS ops centers need better synergy

The Homeland Security Department's four multi-agency operations centers that work around the clock every day are not sharing enough information, according to a new Government Accountability Office report.

The report examined collaboration among four multi-agency national operations centers:

  • Operations Directorate's National Operations Center Interagency Watch
  • Customs and Border Protection's Air Marine and Operations Center
  • Customs and Border Protection's National Targeting Center
  • Transportation Security Administration's Transportation Security Operations Center.

In addition to personnel and management issues, GAO said the centers are not fully using the Homeland Security Information Network, an information-sharing network.

"DHS had not provided the standards, policies and procedures for the use of its Homeland Security Information Network, its primary information-sharing tool," GAO wrote. Without them, users were not sure "of how to use the network and, therefore, did not maximize the operation centers' capacity for sharing security-related information."

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.

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