Know before you call
Voice over IP vendor Avaya Inc., Basking Ridge, N.J., has integrated session initiation protocol into its latest products through its new Avaya Converged Communications Server. SIP allows agencies to employ presence awareness across IP phones and other devices so people can indicate whether they are available and how they can be reached--via phone, instant message or other communication method. If a manager needs to schedule a phone conference, he can see who is available based on presence icons.
Avaya's Communication Manager software, IP Softphone R5 and 4602 SIP Desktop Phone feature the new capability.