GDIT nets $430M contract to support 2020 Census contact centers
- By Mark Hoover
- Sep 23, 2016
General Dynamics Information Technology has won a $430 million, single-award contract to provide contact-center systems and operations support for the U.S. Census Bureau’s 2020 Census Questionnaire Assistance program.
The program, designed to provide questionnaire assistance for respondents by answering questions about specific items on the census form, also offers telephone assistance and real-time assistance via web chat and email to citizens.
Under the contract, GDIT will deliver its Customer Experience Platform solution, which the company said on its website is the first FedRAMP-compliant cloud-based solution for customizing and operating scalable contact centers.
In addition to delivering the solution, GDIT will hire and train new staff, provide equipment and facilities, perform technology integration and testing and deliver a multi-channel, multi-lingual contact center, the company said in a release.
In 2010, GDIT also supported the U.S. Census Bureau when it managed data capture and citizen-contact operations, processing more than 75 million census forms and handling more than 11.5 million citizen-contacts.
Mark Hoover is a senior staff writer with Washington Technology. You can contact him at firstname.lastname@example.org, or connect with him on Twitter at @mhooverWT.