Potential $9b contract awarded for Medicare contact centers

The Centers for Medicare and Medicaid Services awarded a contract worth as much as $9 billion to six vendors for contact-center operations for general Medicare and claims inquiries among all CMS communications channels.

CMS, an agency of the Health and Human Services Department, posted the award on FedBizOpps.

CMS plans to consolidate beneficiary inquiry contact centers and create a virtual contact-center environment to handle customer service functions and answer general Medicare questions and those related to claims.

CMS in late September awarded a similar indefinite-delivery, indefinite-quantity contract valued at up to $1 billion for contact-center systems and support to several companies for development, integration, operations, and maintenance support required for CMS' contact-center technologies.

The latest contract award winners include:
  • Pearson Government Solutions of Arlington, Va.
  • AdminaStar Federal of Indianapolis
  • Lockheed Martin Services Inc. of Cherry Hill, N.J.
  • ACS Federal Healthcare of Atlanta
  • Trailblazer Health Enterprises of Dallas
  • Palmetto GBA of Columbia, S.C.


Mary Mosquera is a staff writer for Washington Technology's sister publication, Government Computer News.

About the Author

Mary Mosquera is a reporter for Federal Computer Week.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • Dive into our Contract Award database

    In an exclusive for WT Insider members, we are collecting all of the contract awards we cover into a database that you can sort by contractor, agency, value and other parameters. You can also download it into a spreadsheet. Our databases track awards back to 2013. Read More

  • Navigating the trends and issues of 2016 Nick Wakeman

    In our latest WT Insider Report, we pull together our best advice, insights and reporting on the trends and issues that will shape the market in 2016 and beyond. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

I agree to this site's Privacy Policy.