DHS taps Lockheed Martin for call center support

Lockheed Martin Corp. announced it has been awarded a five-year, $120 million contract to run two call centers for the Homeland Security Department's U.S. Citizenship and Immigration Services directorate.

The contract was awarded to Aspen Systems Corp. to help operate the immigration agency's National Customer Service Center, which serves about 10 million callers a year. Lockheed Martin acquired Aspen Systems in January.

Lockheed Martin will staff the major call centers in Albuquerque, N.M., and Indianapolis.

"Expanding our ability to provide business process management services to government customers was a major advantage of the Aspen Systems combination," Linda Gooden, President of Lockheed Martin Information Technology, said in a statement announcing the contract.

Lockheed Martin of Bethesda, Md., ranks No. 1 on Washington Technology's 2005 Top 100 list of federal prime contractors. The 2006 list will be released May 15.

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.

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