Air Force taps Telos for automated phone system

Telos Corp. won a $1.5 million contract from the Air Force to deploy an automated phone system for service personnel to call their families and inform them of their health and well-being.

If all options are exercised, the contract may be worth as much as $3.5 million.

Under the contract, Telos of Ashburn, Va., will design, implement and maintain a phone system for Air Force personnel known as the Automated Health and Morale System. The work was awarded under the Network Centric Solutions contract.

Telos team includes Electronic Data Systems Corp., Karta Technologies Inc. and Unique Communications Inc.

Air Force so-called health, morale and welfare calls for deployed personnel currently are manually serviced by operators. The automated system is intended to render the same level of service as manual attendants, as well as identify the callers and record the frequency of calls.

The company will begin initial testing of the automated system this summer and is scheduled to implement the system across all Air Force bases by early next year.

Telos ranks No. 70 on Washington Technology's 2005 Top 100 list of federal prime contractors.

About the Author

William Welsh is a freelance writer covering IT and defense technology.

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