DHS seeks dispatch system for security guards

The Homeland Security Department unit that supervises 12,000 security guards at federal buildings is looking to create a comprehensive electronic dispatch system for the first time.

The Federal Protective Service, part of DHS' Immigration and Customs Enforcement division, has published a request for information seeking off-the-shelf IT systems that would dispatch its officers and maintain electronic records of their activities.

The federal protective service currently performs dispatch and incident management manually, according to the RFI.

The new automated system must be "comprehensive, convenient, secure and easily accessible" and will be used to dispatch personnel; manage, track and prioritize patrol activity for 12,000 officers in multiple time zones; provide real-time incident reporting; maintain case records; and interface with state and local government systems, the RFI said.

The solution must have geographic information systems software and include a comprehensive application customization, implementation, training, maintenance and support.

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • POWER TRAINING: How to engage your customers

    Don't miss our June 7 Washington Technology Power Training session on Mastering Stakeholder Engagement, where you'll learned the critical skills you need to more fully connect with your customers and win more business. Read More

  • PROJECT 38 PODCAST

    In our latest Project 38 Podcast, editor Nick Wakeman and senior staff writer Ross Wilkers discuss the major news events so far in 2019 and what major trends are on the horizon. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.