Louisiana taps ACS for child support service center

Affiliated Computer Services Inc. has won a five-year, $10.5 million from the Louisiana Department of Social Services' Support Enhancement Services to provide a customer service center for the state's child support program.

Under the contract, ACS of Dallas will answer calls, deploy an automated voice response system and handle correspondence.

The company expects to handle about 280,000 calls per month from custodial and noncustodial parents, employers, district attorneys and state agencies. In addition to telephone inquiries, the center also will handle correspondence, such mailing of child support application forms and other documents.

The new automated voice response system will provide general child support information as well as case specific and payment information, the company said.

The center will be housed in the same facility in Baton Rouge where ACS currently processes child support payments for the state. It will be staffed by 29 employees and will begin operations in February.

ACS provides business processing and information technology outsourcing services to government and commercial clients. The company has more than 43,000 employees and annual sales of $4.1 billion.

About the Author

William Welsh is a freelance writer covering IT and defense technology.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • Dive into our Contract Award database

    In an exclusive for WT Insider members, we are collecting all of the contract awards we cover into a database that you can sort by contractor, agency, value and other parameters. You can also download it into a spreadsheet. Our databases track awards back to 2013. Read More

  • Navigating the trends and issues of 2016 Nick Wakeman

    In our latest WT Insider Report, we pull together our best advice, insights and reporting on the trends and issues that will shape the market in 2016 and beyond. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

I agree to this site's Privacy Policy.