Tier answers Georgia call for claims support

Tier Technologies Inc. has won a $2.9 million contract from the Georgia Department of Labor for voice-enabled unemployment claims processing, the company announced today.

Tier's EPOS business unit will provide Georgia with a voice response system that uses natural speech recognition capabilities to assist claims processing.

In addition to providing telephone claims processing, the project includes voice-enabling applications for general information, continuing claims, payment inquiry, personal identification number maintenance, overpayment callout and job information.

The new system will replace several systems throughout the state.

Tier has provided the Georgia Department of Labor with telephony continuing claims processing since 1992. The Reston, Va.-based company has more than 830 employees and annual sales of $127.1 million.

About the Author

William Welsh is a freelance writer covering IT and defense technology.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • Dive into our Contract Award database

    In an exclusive for WT Insider members, we are collecting all of the contract awards we cover into a database that you can sort by contractor, agency, value and other parameters. You can also download it into a spreadsheet. Our databases track awards back to 2013. Read More

  • Navigating the trends and issues of 2016 Nick Wakeman

    In our latest WT Insider Report, we pull together our best advice, insights and reporting on the trends and issues that will shape the market in 2016 and beyond. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.