GAO finds IT training 'strategic element'

Information technology training is "a strategic element in achieving corporate objectives," not just a support function, according to a General Accounting Office study of IT training practices in leading commercial companies.

The study, published this week, included IBM, AT&T, Raytheon Co., Cisco and Science Applications International Corp.

The GAO identified 22 existing and emerging training practices in five areas:

  • Alignment of IT training with business goals

  • Identification and assessment of IT training needs

  • Allocation of IT training resources

  • Design and delivery of IT training

  • Evaluation and demonstration of the value of IT training


  • The GAO found that the companies it studied:

  • Adopted key practices to align IT training with business goals such as involving top management and end users in planning training and addressing future skill needs in planning for training.

  • Have practices in place to more effectively assess training needs rather than simply fulfilling training requests, most companies.

  • Prioritize and manage to ensure that training projects are effectively identified and implemented.

  • Use traditional, instructor-led training, but are taking advantage of technology to deliver training to students' desktops.

  • Went beyond just obtaining participant reactions in evaluating training. Some used tests or certifications to validate that the content was understood; some used evaluations that measured business results.





  • Reader Comments

    Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

    Please type the letters/numbers you see above

    What is your e-mail address?

    My e-mail address is:

    Do you have a password?

    Forgot your password? Click here
    close

    Trending

    • Dive into our Contract Award database

      In an exclusive for WT Insider members, we are collecting all of the contract awards we cover into a database that you can sort by contractor, agency, value and other parameters. You can also download it into a spreadsheet. Our databases track awards back to 2013. Read More

    • Navigating the trends and issues of 2016 Nick Wakeman

      In our latest WT Insider Report, we pull together our best advice, insights and reporting on the trends and issues that will shape the market in 2016 and beyond. Read More

    contracts DB

    Washington Technology Daily

    Sign up for our newsletter.

    I agree to this site's Privacy Policy.