ARMY

Unisys to optimize Army help desk support under $93M contract

Unisys Corp. has won a $93 million contract to provide the Army with enterprise service desk services.

This contract will consolidate the Army’s infrastructure so that all U.S. Army personnel who need help desk support or other end-user IT support services may have a single point of contact for assistance, Unisys said in a release. This will improve the way Army will obtain support for IT users.

“This project will allow Unisys to help the Army make its IT support services more efficient and cost-effective through the use of proven commercial technology and services,” said Gene Zapfel, group vice president for defense and intelligence agencies, Unisys Federal Systems.

Unisys will set up a web-based self-help portal, call center-based service agents and experts. The project will operate 24 hours per day, seven days a week.

In order to complete this task, Unisys will use its Edge Service Management solution, which enables IT organizations to focus on making employees more productive by connecting IT services to related business processes, Unisys said.

The company will also use its Unisys VantagePoint, which is an advanced user interface and service orchestration center for the company’s service management and other business and IT services.

About the Author

Mark Hoover is a senior staff writer with Washington Technology. You can contact him at mhoover@washingtontechnology.com, or connect with him on Twitter at @mhooverWT.

Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • Dive into our Contract Award database

    In an exclusive for WT Insider members, we are collecting all of the contract awards we cover into a database that you can sort by contractor, agency, value and other parameters. You can also download it into a spreadsheet. Our databases track awards back to 2013. Read More

  • Navigating the trends and issues of 2016 Nick Wakeman

    In our latest WT Insider Report, we pull together our best advice, insights and reporting on the trends and issues that will shape the market in 2016 and beyond. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

I agree to this site's Privacy Policy.