The market in Systems Management has evolved over recent years, the leading vendors have all integrated the ability to monitor and manage a variety of infrastructure components, from virtual servers to network switches, in to their solutions. The other major transformation over recent years has been the acceptance that IT departments need standardised process and procedures so that the delivery of IT as a service can be managed more effectively. This IT Service Management focus has seen many Systems Management vendors use the ITIL classifications when describing capabilities. However, this Report is focused on the Systems Management capabilities and not Service Management, and as a result we have identified that only seven major vendors have the breath of coverage to be included in this Report.
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