SEWP Contract Guide

Constant evaluations help customers make a best value decision for what they need and gives the contractor a way to prove themselves in the event they have received a poor mark.

From the customer’s point of view, if there’s a contractor out there who is not performing up to snuff, the Contract Holder needs some way of proving themselves.

Currently, SEWP has a four tier system – explained in great detail at www.sewp.nasa.gov – to grade the past performance of Contract Holders.

The four tiers are:
        Blue = Excellent
        Green = Very Good
        Yellow = Good
        Red = Poor.

“Take a look at the ratings on the SEWP website and you’ll see that everybody is blue,” said SEWP PM Joanne Woytek. “They all should be excellent. We went through highly competitive process to select excellent companies with excellent past performance; if we have done our job right in initial selection they all should be excellent.”

One of the duties of the CHRM is to help the Contract Holders keep their “Blue” ratings.  “Part of his job is that if they are excellent, to ensure they know that and if they stray, get them back in line,” explained Woytek.

“We hope we will never see a poor or even good past performance. If they do, everyone knows it and it keeps everyone on their toes.”


“We went through highly competitive process to select
excellent companies with excellent past performance;
if we have done our job right in initial selection they all
should be excellent.”
Joanne Woytek, SEWP Program Manager 


“This report will help customers make a best value decision for what they need,” Woytek said. ” It also gives the contractor a way to prove themselves in the event they have received a poor mark.”

Based on a continuous 6 month review, SEWP Contract Holders are rated on:

Customer Satisfaction
Refers to customer satisfaction with Contract Holders performance including but not limited to the quality of products and services, responsiveness, and problem resolution Information Distribution

Refers to information provided by Contract Holder to Customers through sales agents, associated companies, website, handouts and etc.

Contract Adherence
This section refers to adherence to contract requirements including but not limited to following quote and ordering procedures, sales training and meeting participation and timeliness on required reports and fee payments.

Delivery Schedule
The delivery schedule rating is based on two parts (1) meeting the user’s expected delivery date (default of 30 days) and (2) minimizing requests to update user’s expectations

Program Management
A key factor to the SEWP Program’s success is the Contract Holder’s commitment to ensuring their company properly manages the contract as evidenced through their Program Management team. This factor rates the interaction between the SEWP Program Office and the Contract Holder program management.