FBI pulls back call center award to ECS Federal
Gettyimages.com/Weiquan Lin
By
Nick Wakeman
The law enforcement agency will rethink its decision and didn't take long to determine it would do so.
Well, that didn’t take long.
General Dynamics IT filed a protest at the end of April and by mid-May, the FBI agreed there were some issues with its decision to award ECS Federal a $45.4 million call center services contract.
The FBI pulled back the award so quickly that it never filed a response with the Government Accountability Office. Responses are due 30 days after a protest is filed, and the FBI pulled the award on May 18.
The agency will reassess its evaluation and make a new award decision.
GDIT is the incumbent on the contract, which provides around the clock support at the FBI's Enterprise Operations Center.
The center handles between 1,200 and 2,000 calls a day. The contract is valued at $45.4 million.
The contract was awarded under the GSA Schedule and has three tiers of services -- service desk support, network operations, systems and applications and a solver group.
Problems that can't be resolved quickly go to the solver group.
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