Washington, D.C, DC
This years program focuses on the elements of project management and process improvement that will allow public sector and non-profit organizations to prioritize their implementation, culture management, training methodology and communication channel growth, all with the end goal of building a more effective and responsive government/ customer relationship
Heads of Customer Experience and Service, Contact Center Management and Digital Strategy from Federal, State, Local and Non-Profit
Contact Name: Guy Clayton
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Senior Staff Writer Ross Wilkers talks with Hitachi Vantara CTO Gary HIx discusses how many of the changes brought by the COVID-19 pandemic might become permanent fixtures in the market.
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