The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. As a PMI Registered Education Provider, this course awards 21 PDUs.
Designed for executives and IT professionals from companies with substantial IT infrastructures, course participants either manage IT, manage projects that rely heavily on IT, or perform operations that rely heavily on IT. The course also meets the needs of executives at companies that deliver IT services to external customers. The ITIL Foundations training course provides 21 PDUs for participants who are PMP Certified.
Contact Name: Brian Flora
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Nazzic Keene has led SAIC for just over one year and she shares how her early priorities continue to drive the company forward, plus how COVID-19 is complicating everything.
In this episode of the Project 38 podcast, Senior Staff Writer Ross Wilkers talks with executives from the big 3 of government telecom about how they have kept agencies and people connected during the coronavirus pandemic.