May 21 - 24

Washington, DC


At the end of this course, students will gain operational Subject Matter Expertise in: * How to manage, measure, and improve performance at a process level * Understanding technology and implementation requirements in support of a focused set of ITIL processes * Understanding the principles, purpose and objective for each associated process * How the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Planning, Protection, and Optimization processes * The application of Planning, Protection, and Optimization processes, activities and functions to achieve operational excellence * The challenges, critical success factors and risks related with the associated ITIL processes

The Planning, Protection, and Optimization Capability course will be of interest to: IT professionals involved in IT Service Management / ITIL implementation and process improvement programs. A typical role includes : IT professionals, IT managers and process owners, Information Security Managers, System Architects Individuals who wish to gain subject matter expertise in the following processes: * Availability Management * Capacity Management * IT Service Continuity Management * Information Security Management

Contact Name: Brian Flora

ph: 202-904-2497 email:

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