The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. As a PMI Registered Education Provider, this course awards 21 PDUs.
Designed for executives and IT professionals from companies with substantial IT infrastructures, course participants either manage IT, manage projects that rely heavily on IT, or perform operations that rely heavily on IT. The course also meets the needs of executives at companies that deliver IT services to external customers. The ITIL Foundations training course provides 21 PDUs for participants who are PMP Certified.
Contact Name: Brian Flora
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Senior Staff Writer Ross Wilkers talks with Hitachi Vantara CTO Gary HIx discusses how many of the changes brought by the COVID-19 pandemic might become permanent fixtures in the market.
In this episode of the Project 38 podcast, Editor Nick Wakeman hosts a roundtable with several reporters to explore some of the most pressing issues in the market.