The main focus of this course is the development of operational subject matter expertise on these processes in a practical, hands-on learning environment:
•Service Portfolio Management
•Service Catalog Management
•Service Level Management •Demand Management
•Business Relationship Management
This course provides 40 PDUs.
The Service Offerings and Agreements Capability course will be of interest to:
* Individuals who require a comprehensive practical understanding of the Service offerings and Agreements processes and how these may be used to enhance the quality of IT service delivery within an organization, for example: Business Relationship Managers, Service Portfolio Managers; Service Catalog Managers, Service Level Managers, Supplier Managers, or other professionals responsible for Demand Management or Financial Management of IT Services
* IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): Senior IT Managers / Directors, IT / business managers and IT / business process owners, IT practitioners.
Contact Name: Brian Flora
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