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Jun 23 - Aug 04

Reston, VA

RightNow Technologies, 11921 Freedom Dr., Suite 800

The workshop sessions will provide agency managers with RightNow’s Compliance Toolkit, which includes several tools developed to streamline compliance activities, including a Customer Service Roadmap, Best Practice Cookbook and 8 Step Guide: * Public Sector Customer Service Roadmap. To address the specific requirements for the Federal government in the new Executive Order, RightNow has designed a Public Sector Customer Service Roadmap template to help agencies accurately determine precise citizen service pain points and quickly identify and implement the right solutions. * 180-Day Best Practice Cookbook. President Obama’s Executive Order requires that each agency develop, within 180 days, a Customer Service Plan in consultation with the Office of Management and Budget (OMB). This plan must address how agencies will provide streamlined and improved customer service. RightNow’s new 180-Day Best Practice Cookbook is designed to help Federal agencies do just this, by developing a customer service approach, outlining the intended benefits and establishing an implementation timeline. * The 8 Step Guide for Government Customer Service Reform. With a specific focus on improving the customer experience, RightNow is uniquely positioned to provide guidance to Federal managers to address this latest Executive Order. RightNow’s proven eight-step process described in the “8 Step Guide to Superior Customer Experiences” directly addresses the major components of President Obama’s executive order.

Federal Government Employees

Registration Opens: 06/22/2011 Cost: Free

Contact Name: Django DeGree

ph: (571) 346-1620 email: django.degree@rightnow.com

Company Info:

RightNow Technologies


Nick Wakeman

Nick Wakeman's Business Beat