RightNow Technologies, 11921 Freedom Dr., Suite 800
The workshop sessions will provide agency managers with RightNow’s Compliance Toolkit, which includes several tools developed to streamline compliance activities, including a Customer Service Roadmap, Best Practice Cookbook and 8 Step Guide:
* Public Sector Customer Service Roadmap. To address the specific requirements for the Federal government in the new Executive Order, RightNow has designed a Public Sector Customer Service Roadmap template to help agencies accurately determine precise citizen service pain points and quickly identify and implement the right solutions.
* 180-Day Best Practice Cookbook. President Obama’s Executive Order requires that each agency develop, within 180 days, a Customer Service Plan in consultation with the Office of Management and Budget (OMB). This plan must address how agencies will provide streamlined and improved customer service. RightNow’s new 180-Day Best Practice Cookbook is designed to help Federal agencies do just this, by developing a customer service approach, outlining the intended benefits and establishing an implementation timeline.
* The 8 Step Guide for Government Customer Service Reform. With a specific focus on improving the customer experience, RightNow is uniquely positioned to provide guidance to Federal managers to address this latest Executive Order. RightNow’s proven eight-step process described in the “8 Step Guide to Superior Customer Experiences” directly addresses the major components of President Obama’s executive order.
Federal Government Employees
Contact Name: Django DeGree