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Apr 12

Washington, DC

Willard InterContinental Hotel

Government Panel Members: Curtis Coy Deputy Commissioner for Administration (Acting) Chief Financial Officer Food and Drug Administration (FDA) ---- Larz Pearson Chief of Performance Planning and Analysis IRS Registration is Limited to Government Employees Only to Permit Candid Discussion In a Memo to All Senior Executive Service members, President Obama's Chief Performance Officer, Jeff Zeints focused on advancing government performance by promoting accountability and innovation. On meeting citizen service needs, he stresses, "Our goal is for the public's interactions with government agencies to be on par with their experiences with the highest performing customer service outside government." Previous Government Students from Workshop I and II Rated this Workshop as "EXCELLENT" Workshop Description Executives and managers in federal government are under pressure to drive performance improvement and to effect real change rather than just report the performance metrics. Doing more of the same, faster is not always the answer. Innovation is the management discipline of finding new ways to get work done and serve citizens, with the ultimate goal of improving services without stretching the budget. Since innovation as a skill is not always recognized or practiced in many agencies, there is a need to build competency in this area and help managers learn how to lead innovation for business purposes. The goal of this Workshop is to teach specific innovation practices to managers so they can develop an innovation capability within their teams and then apply the techniques to find the breakthrough they need for new and improved future operations. What You Will Learn Understand innovation as an organizational process and become familiar with the key steps involved in leading and measuring service innovation Learn about key innovation trends and success stories in federal government Avoid the Top 10 Killers of Innovation Gain insight into various practical innovation techniques including idea generation, design-centered innovation, design labs/prototyping, innovation contests and crowd sourcing. Creating an environment that promotes change and ideation Apply several innovation tools and learn management's role in leading innovation. Collaboration 3.0 Success factors in running contests Mining customer feedback for ideas Using high priority performance goals to spur innovation Technology as enabler Why You Should Attend To develop innovation skills that allow you to achieve more with same resources To build capability in your organization for breakthrough results

Managers with responsibility for improving service delivery or internal process performance Leaders who want to engage committed and knowledgeable staff in improvement planning All Government Executives, Managers and Staff who want to promote innovation in their Agency

Registration Opens: 03/31/2011 Cost: 895.00

Contact Name: Potomac Forum

ph: 703-683-1613 email: info@potomacforum.org

Company Info:

Potomac Forum, Ltd


Nick Wakeman

Nick Wakeman's Business Beat