Willard InterContinental Hotel
Government Panel Members:
Deputy Commissioner for Administration (Acting)
Chief Financial Officer
Food and Drug Administration (FDA)
Chief of Performance Planning and Analysis
Registration is Limited to Government Employees Only to Permit Candid Discussion
In a Memo to All Senior Executive Service members,
President Obama's Chief Performance Officer, Jeff Zeints focused on
advancing government performance by promoting accountability and innovation.
On meeting citizen service needs, he stresses,
"Our goal is for the public's interactions with government agencies to be on par with
their experiences with the highest performing customer service outside government."
Previous Government Students from Workshop I and II Rated this Workshop as "EXCELLENT"
Executives and managers in federal government are under pressure to drive performance improvement and to effect real change rather than just report the performance metrics. Doing more of the same, faster is not always the answer. Innovation is the management discipline of finding new ways to get work done and serve citizens, with the ultimate goal of improving services without stretching the budget. Since innovation as a skill is not always recognized or practiced in many agencies, there is a need to build competency in this area and help managers learn how to lead innovation for business purposes.
The goal of this Workshop is to teach specific innovation practices to managers so they can develop an innovation capability within their teams and then apply the techniques to find the breakthrough they need for new and improved future operations.
What You Will Learn
Understand innovation as an organizational process and become familiar with the key steps involved in leading and measuring service innovation
Learn about key innovation trends and success stories in federal government
Avoid the Top 10 Killers of Innovation
Gain insight into various practical innovation techniques including idea generation, design-centered innovation, design labs/prototyping, innovation contests and crowd sourcing.
Creating an environment that promotes change and ideation
Apply several innovation tools and learn management's role in leading innovation.
Success factors in running contests
Mining customer feedback for ideas
Using high priority performance goals to spur innovation
Technology as enabler
Why You Should Attend
To develop innovation skills that allow you to achieve more with same resources
To build capability in your organization for breakthrough results
Managers with responsibility for improving service delivery or internal process performance
Leaders who want to engage committed and knowledgeable staff in improvement planning
All Government Executives, Managers and Staff who want to promote innovation in their Agency
Contact Name: Potomac Forum