Feb 02

Washington, DC

Willard InterContinental Hotel

Workshop Description Executives and managers in federal government are under pressure to drive performance improvement and to effect real change rather than just report the performance metrics. Doing more of the same, faster is not always the answer. Innovation is the management discipline of finding new ways to get work done and serve citizens, with the ultimate goal of improving services without stretching the budget. Since innovation as a skill is not always recognized or practiced in many agencies, there is a need to build competency in this area and help managers learn how to lead innovation for business purposes. The goal of this Workshop is to teach specific innovation practices to managers so they can develop an innovation capability within their teams and then apply the techniques to find the breakthrough they need for new and improved future operations. What You Will Learn Understand innovation as an organizational process and become familiar with the key steps involved in leading and measuring service innovation Learn about key innovation trends and success stories in federal government Avoid the Top 10 Killers of Innovation Gain insight into various practical innovation techniques including idea generation, design-centered innovation, design labs/prototyping, innovation contests and crowd sourcing. Creating an environment that promotes change and ideation Apply several innovation tools and learn management's role in leading innovation. Collaboration 3.0 Success factors in running contests Mining customer feedback for ideas Using high priority performance goals to spur innovation Technology as enabler Why You Should Attend To develop innovation skills that allow you to achieve more with same resources To build capability in your organization for breakthrough results

Who Should Attend Managers with responsibility for improving service delivery or internal process performance Leaders who want to engage committed and knowledgeable staff in improvement planning All Government Executives, Managers and Staff who want to promote innovation in their Agency

Registration Opens: 01/01/2011 Cost: $895.00

Contact Name: Art Chantker

ph: 301-279-7704 fx: 301-279-7771 email: art@potomacforum.org

Company Info:

Potomac Forum, Ltd

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