Online Instructor led training
This 5-day course immerses learners in the practical aspects of the ITIL® V3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.
At the end of this course, the learner will gain competencies in the following:
a) The importance of Service Management as a Practice concept and Service Transition principles, purpose and objective.
b) The importance of ITIL Release, Control and Validation while providing service.
c) How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle processes.
d) What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes.
e) How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence.
f) How to measure ITIL Release, Control and Validation.
g) The importance of IT Security and its contributions to ITIL Release, Control and Validation.
h) The technology and implementation considerations surrounding ITIL Release, Control and Validation.
i) Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation.
Individuals and / or operational staff who require a comprehensive practical understanding of the Release, control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
Contact Name: Carol Clark