Nov 15 - 17

McLean, VA


Day 1 Introduction Service Management as a Practice Service Strategy Service Design Day 2 Review Day 1 Service Design Service Transition Service Operation Day 3 Review Day 2 Service Operation Continual Service Improvement Review Program / Exam Prep ITIL Foundations Certification Exam

Designed for executives and IT professionals from companies with substantial IT infrastructures, course participants either manage IT, manage projects that rely heavily on IT, or perform operations that rely heavily on IT. The course also meets the needs of executives at companies that deliver IT services to external customers. The ITIL Foundations training course provides 18 PDUs for participants who are PMP Certified.

Contact Name: Brian Flora

ph: 7032878710 email:

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