On October 6th at 1 p.m. EDT, MeriTalk and RightNow will host a complimentary Webcast to discuss the findings of the study, ways agencies can improve their customer service, and best practices that agencies can learn from the private sector in order to provide greater value to the American people.
* Rebecca Hovey [Moderator], Account Director, MeriTalk
* Sheila Campbell, Director, Center for Customer Service Excellence, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration
* Scott McIntyre, Former Director of Business Development, Best Buy
* Kevin Paschuck, Vice President, Public Sector, RightNow
Contact Name: Whitney Hewson