Willard InterContinental Hotel
Using the Web to accomplish Open Government and Agency Mission Goals
A continuing education training workshop focused on strategy and management issues for federal executives, managers and employees who supervise, create and maintain or review government websites .
Agency websites are becoming more critical to achieving a wide range of mission goals and objectives ranging from communication to service delivery as well as transparency and open government initiatives. As the role of websites expands, governance of content and activity becomes more challenging. Customer Satisfaction has been shown to be related to both transparency and user friendly navigation and customer satisfaction of websites have the largest impact on overall agency customer satifaction ratings. Improving overall customer satisfaction to web visitors requires an overall web and information strategy to be developed with leadership buy in. The Feb 17th training workshop will address Web Strategy, Governance, Content Management and Web Metrics.
This workshop will help CXOs and their staff, Web managers, Communications, IT, program managers and Inspector Generals responsible for supervising, developing, maintaining or reviewing Web sites or content understand how to manage the expanding roles of websites in government and at the same time create more effective agency websites.
Executives, managers and staff who supervise plan, manage or review government websites which may include:
CIOs and Staff
Open Government Teams
Web Programmers and Developers
Industrsy and Contractors who Support the Government are also invited to attend.
Contact Name: Ken Fischer