Opportunities in CX

Customer experience is not a new concept in the federal market but COVID drove home how poorly federal agencies performed when it came to delivering critical services to citizens as well as cooperation among agencies. With President Biden’s customer experience executive order making agencies accountable to improve their CX, new business opportunities are emerging.

In this editorial briefing, Washington Technology explores those opportunities as well as the leading companies pursuing them.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms and Conditions apply.

Any information you supply is subject to our privacy policy. Access to this content is available to registered members at no cost. In order to provide you with this free service, Government Executive Media Group may share member registration information and other information you have provided to us with content sponsors.