TeleCommunication Systems introduces text-to-911 solution
Solution makes it possible for 911 operators to access a number of kinds of data
- By Mark Hoover
- Jan 24, 2013
TeleCommunication Systems has introduced TCS Smart911, a nationwide solution providing enhanced information during emergency communications that uses text messaging.
This introduction comes just weeks after the company launched a strategy to focus on transforming the way that people and emergency responders use the 911 emergency service.
TCS Smart911 provides 911 operators with access to a number of different kinds of information, including medical information, disabilities, photos, address, details and other important response data provided and maintained by citizens, the company said in a release.
When voice/audio communication is not possible, this data speeds up the process of effectively assessing the situation and dispatching the correct resources during a text-to-911 session, a format that the United States is beginning to switch to.
TCS Smart911 is being delivered by TeleCommunication Systems in collaboration with Rave Mobile Safety, a provider of software for campus and public safety.
Mark Hoover is a senior staff writer with Washington Technology. You can contact him at firstname.lastname@example.org, or connect with him on Twitter at @mhooverWT.