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TeleCommunication Systems introduces text-to-911 solution

Solution makes it possible for 911 operators to access a number of kinds of data

TeleCommunication Systems has introduced TCS Smart911, a nationwide solution providing enhanced information during emergency communications that uses text messaging.

This introduction comes just weeks after the company launched a strategy to focus on transforming the way that people and emergency responders use the 911 emergency service.

TCS Smart911 provides 911 operators with access to a number of different kinds of information, including medical information, disabilities, photos, address, details and other important response data provided and maintained by citizens, the company said in a release.

When voice/audio communication is not possible, this data speeds up the process of effectively assessing the situation and dispatching the correct resources during a text-to-911 session, a format that the United States is beginning to switch to.

TCS Smart911 is being delivered by TeleCommunication Systems in collaboration with Rave Mobile Safety, a provider of software for campus and public safety.

About the Author

Mark Hoover is a senior staff writer with Washington Technology. You can contact him at mhoover@washingtontechnology.com, or connect with him on Twitter at @mhooverWT.

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