BAE provides call center support to pension agency

Contractor continues 15-year relationship with PBGC

BAE Systems Inc. will support the Pension Benefit Guaranty Corporation with call center assistance under a five-year contract valued at $10.8 million.

The PBGC Premium Operations call center responds to hundreds of inquiries from Fortune 500 companies and small firms about their annual pension plan filings and insurance premium payments, a BAE statement made today explained.

During peak season, the company helps hundreds of companies navigate the electronic filing system and answer questions about their premiums.

The agency oversees more than 29,000 defined benefit pension plans, which cover 44 million employees and retirees.

Duuring the past four years, BAE has supported the PBGC’s conversion to an electronic filing system that thousands of companies use to ensure that their pension funding requirements are being met.

The company has provided the PBGC with analysts and accounting professionals for 15 years, during which time, the federal agency's customer service rating has risen to one of the highest in government, the statement said.

The PBGC is a federal corporation created by the Employee Retirement Income Security Act of 1974.

BAE Systems, of Rockville, Md., ranks No. 15 on Washington Technology’s 2010 Top 100 list of the largest federal government contractors.

About the Author

David Hubler is the former print managing editor for GCN and senior editor for Washington Technology. He is freelance writer living in Annandale, Va.

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