General Dynamics rings up $228M telephony award

Contract will modernize FAA's Administrative Voice Enterprise Services program

General Dynamics Corp. will modernize the Federal Aviation Administration’s Administrative Voice Enterprise Services program, known as FAVES, under a single-award contract valued at $228 million over 10 years.

General Dynamics' Information Technology business unit will provide FAVES with program managed services support that includes operations and maintenance, technology refresh and upgrades to existing administrative telephony systems, and new administrative telephony systems and services, according to a company announcement today.

The award also calls for the company to sustain the FAA’s existing systems until they are replaced, plan for future needs and implement operations and maintenance of an enterprise solution that meets the FAA’s administrative telephony services requirements.

Under the FAVES program, the FAA will exchange its current Public Branch Exchange PBX-based environment for a modern infrastructure based on VOIP and IP telephony technologies, the GDIT statement said.

The program will service the National Airspace System’s operational facilities and administrative offices, such as its regional offices, in addition to approximately 1,000 facilities and administrative offices, such as FAA headquarters, the Mike Monroney Aeronautical Center in Oklahoma and the William H. Hughes Technical Center in Atlantic City, N.J.

In all, the program will support more than 64,000 users throughout the United States and territories as well as facilities in Germany, Belgium and Singapore.

General Dynamics, of Falls Church, Va., ranks No. 4 on Washington Technology’s 2009 Top 100 list of the largest federal government prime contractors.

About the Author

David Hubler is the former print managing editor for GCN and senior editor for Washington Technology. He is freelance writer living in Annandale, Va.

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