CSC to manage FBI call center
- By David Hubler
- Feb 05, 2009
Computer Sciences Corp. will continue to manage FBI call center operations under a five-year task order that has a potential value of $59 million.
The award calls for the contractor to continue supporting the FBI National Instant Criminal Background Check System (NICS) with call center and help desk services.
Federal firearms licensees use the call center’s toll-free telephone number to request background checks on individuals purchasing firearms, company executives said.
“Since 2003, CSC has supported the FBI in preventing the transfer of firearms to any person prohibited under federal law,” said Aaron Fuller, president of CSC’s North American Public Sector Enforcement, Security and Intelligence division.
The original contract was awarded to Datatrac Information Systems Inc. in 2003. Datatrac was acquired by CSC in 2006. This new contract was awarded to CSC during the company’s third quarter of fiscal year 2009, officials said.
The task order was awarded under a newly signed Master Basic Ordering Agreement, under which each task order awarded has a maximum value of $200 million.
CSC, of Falls Church, Va., ranks No. 9 on Washington Technology’s 2008 Top 100 list of the largest federal government prime contractors.
David Hubler is the former print managing editor for GCN and senior editor for Washington Technology. He is freelance writer living in Annandale, Va.