Doing Business with the Office of Personnel Management

<@VM>In profile: Janet Evans, chief information officer<@VM>Contracts for bid

Top IT contractors

American Management Systems, $14.1 million

IBM Corp., $5.3 million

NCS Pearson, $4.1 million

Dell Computer Corp., $971,000

Lee Integrated Systems Tech., $892,000

Source: Input Inc.

Number crunching

2003 budget request: $45.3 billion

2002 budget:$28.4 billion

Vital statistics

Address:Office of Personnel Management, 1900 E St. NW , Washington, D.C. 20415-0001

Telephone:(202) 606-2424

Founded: 1979

Director: Kay Cole James

Employees: Approximately 3,700

What it does: OPM is the "federal government's human resources agency," serving almost 2 million federal employees at all levels and for all employment purposes, including recruiting, development, payroll and benefits.

Major subagencies: Offices nationwide. OPM itself is comprised of eight core units: Employment Service, Investigations Service, Retirement and Insurance Service, Workforce Compensation and Performance Service, Office of Merit Systems Oversight and Effectiveness, Office of Workforce Relations, Office of Executive Resources Management and the Office of Executive Management Development.

Major IT contracts

Training and Management Assistance

Value: $158 million

Awarded: September 2001

Expires: September 2006

Purpose: A multiple award to provide training and strategic human resources management services to federal agencies

Contract holders: Anteon Corp., Booz Allen Hamilton Inc., C2 Multimedia Inc., Cubic Applications Inc., Human Technology Inc.

IT Services

Value: $12.5 million

Awarded: September 1997

Expires: September

Purpose: A multiple award to provide IT management and technical services

Contract holders: Computer Associates and Anvicom Inc.

Things to note

  • The 2003 budget includes $60 million for IT projects and governmentwide payroll modernization. Under basic operating expenses, $24 million is for the governmentwide Human Resources Data Network project, and $5.8 million is to manage OPM's e-gov projects: Recruitment One Stop, e-Training and e-Clearance.

  • The OPM Web site is great for what I assume is its main purpose: serving people. For contractors, I couldn't find much advice here for doing business with the agency. In fact, I had a hard time finding some of the basic info, such as the founding date and the latest budget numbers. Your best bet:

  • The government's HR office really has been around since 1883. The Pendleton Act created the merit system and effectively ended the practice of giving federal jobs to people as a reward for political support. The Civil Service Reform Act of 1978 officially established OPM.

Janet Evans

Took the job: April 1996

Hometown: Long Island, N.Y.

Home now: McLean, Va.

Family: Married, two children: Alex, 6, and Anna, 4

Hobbies: Fitness, hiking and snorkeling in the Caribbean. " I make it a priority to go at least once a year."

Currently reading: "Think and Grow Rich" by Napoleon Hill

Alma mater: Bachelor's degree in mathematics from Hofstra University, master of business administration from Virginia Tech.

What are the IT challenges OPM faces, as you see them?

There are three major ones. We are responsible for five e-gov initiatives, so the successful delivery of those is our first and foremost challenge. The second would be enhancement and implementation of our IT security program. And probably third would be developing a more robust enterprise architecture for OPM.

What do you look for in companies with which you are thinking of doing business?

That's very straightforward: A proven track record, on-budget delivery of similar services, and a deep bench of highly qualified IT staff.

A year from now, where do you see OPM's technology capabilities?

I believe in about a year, we'll have used technology to simplify access to federal jobs, to speed up the security clearance application process, and to provide broader access to online training; I feel very confident about that. We will also have consolidated and streamlined our LAN-WAN environment, redesigned our Web site to
better support the president's management agenda, and completed a major upgrade to our financial system. IT Services Follow-on

Value: $15 million


Purpose: Provide IT management and technical support services. Current contract is to expire Sept. 25.

Potential bidders: Computer Associates and Anvicom Inc. hold the incumbent contract. Other bidders may include Pricewaterhouse-Coopers, Qwest and SI International.

Web-Based Telework Learning Modules

Value: N/A

RFP: September

Purpose: Provide interactive Web-based learning modules on telework, one designed for employees and one designed for managers. These modules will be used to help break down barriers to teleworking and provide all federal employees with useful information on teleworking.

Potential bidders: EDO Professional Services, SI International, Signal Corp.

Information and Referral Call Center

Value: N/A

RFP: August

Purpose: Help establish a new on- or offsite information and referral call center. The center will direct callers to OPM employees and program offices, based on the type of information they're seeking.

Potential bidders: EBSI, Sybase and Systems Integration Inc.

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